PEOPLE AND PRODUCTIVITY
Management review
This is a discussion of management issues and approaches for addressing them. This may be with individuals or small groups.
People development strategies
We have a variety of approaches that we may use however we will understand the needs of your organisation before making recommendations. Our strategies include:
Facilitation of meetings, planning days
- Team meeting to address conflict
- Management strategic planning session
- Facilitation of meetings where the senior manager needs to participate in the meeting without the burden of chairing
Systems development strategies
1. Assistance with strategic planning
2. Policy development
3. Writing, review and development of policies and procedures
CULTURAL COMPETENCE
Organisational cultural audits
- Review of management processes and all aspects of your organisation to ensure that you are reinforcing and promoting the desired culture.
Cultural competence training and development
- Cultural competence training and ensuring that all training is culturally competent
- Specialised training for ;
- Direct service workers
- Senior management
- Frontline management
- HR staff
Action to increase cultural competence
- Assistance with culturally competent recruitment, induction, HR policy development and retention
- Facilitation of meetings to ensure participation by all participants including those who are often shy, quiet or disinterested
- Creating an environment that is inclusive for employees from culturally and linguistically diverse backgrounds
- Working with you and your managers to develop skills in facilitation, consultation and communication.
Examples of Cultural Competence Training
All workshops include presentation of information and active participation by attendees.
Introduction to Cultural Competence one day Direct Service Workers
- Difference between cultural competence and cultural awareness
- What is culture? What is cultural identity?
- Australian historical perspective of cultural diversity
- Aboriginal Australians
- Racism, institutional racism and prejudice
- Migrants, refugees and asylum seekers
- South Australian demographics
- Working with CALD communities
- Introduction to a model of culturally competent practice and skills required
- Technical competence – interpreters and translators
- Encouraging your workplace to be culturally competent.
Introduction to Cultural Competence for people working with Aboriginal clients/staff - one day
In addition to including the above topics this session is run with a Working Culture consultant and an Aboriginal consultant. More time is spent on historical aspects and institutionalised racism. Participants are encouraged to ask the Aboriginal consultant questions and she will give her perspective on the issues raised.
Introduction to Cultural Competence - specific ethnic groups – one day
More time is spent on information, discussion and activity re the specific ethnic group. These seminars are delivered in partnership with community leaders. A presenter from the specific ethnic groups will be present.
Introduction to Cultural Competence for HR staff – one day
More time is spent on information, discussion and activity about assessing, identifying and implementing CC policies, practices and procedures. There is emphasis on developing inclusive practice and systems.
Introduction to Cultural Competence for Managers - one day
More time is spent on information, discussion and activity about people management and assessing, identifying and implement practices that are inclusive as well as productive.
Skill development in cultural competence
Course is specific to organisational context and requirements of attendees and depending on this may include;
- practising culturally competent communication using DVD recording and feedback
- management style
- policy writing
- written communication.